1. Introduction to Our Commitment to Your Privacy

Mobicure Solution is committed to safeguarding the privacy of your personal data. We understand the importance of protecting the information you share with us and are dedicated to handling it responsibly and in compliance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the Information Technology Act, 2000, along with its associated rules. This Policy aims to provide you with a clear and comprehensive understanding of our data practices.

2. Types of Information We Collect

To provide our services effectively and enhance your experience, we collect various categories of information:

2.1. Personal Identification Information (PII): * Contact Details: Your full name, email address, mobile phone number, and physical billing/delivery address. * Identity Verification Data: Copies of government-issued identification proofs (e.g., Aadhaar Card, PAN Card, Driving License) as required for identity verification during Plan activation, Repair Request processing, or compliance with legal obligations. * Demographic Information: Limited demographic data such as age or gender, if voluntarily provided and relevant for service delivery or statistical analysis.

2.2. Device Information: * Device Identification: Mobile phone make, model, color, and its unique International Mobile Equipment Identity (IMEI) number or Serial Number. This is crucial for linking the Plan to your specific Device. * Device Purchase Details: Date of original Device purchase and a copy of the retail invoice. * Device Condition Data: Information about the Device’s condition at the time of Plan purchase and during Repair Request assessment (e.g., pre-existing damage, diagnostic reports).

2.3. Transactional Information: * Plan Details: Type of Mobicure Solution Plan purchased (Basic, Plus, Max), Plan Fee, and Plan Term. * Payment Transaction Records: Details of payment transactions (e.g., transaction ID, date, amount). Please note that we do not store your full credit card numbers or banking details directly on our servers; these are processed securely by PCI-DSS compliant third-party payment gateways. * Repair Request History: Records of all Repair Requests made, their status, repair details, and associated communications.

2.4. Usage Data and Technical Information: * Website Usage Data: Information about how you access and use our website, including your browsing patterns, pages viewed, time spent on pages, links clicked, and referral sources. * Device & Browser Data: Your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, and unique device identifiers. * Log Data: Server logs that automatically record information when you interact with our website, including timestamps and error reports.

2.5. Communication Data: * Records of your communications with us, including emails, chat transcripts, phone call recordings (where permitted by law and with prior notification), and messages sent through our contact forms.

3. How We Collect Your Information

We collect your information through various methods:

3.1. Directly from You: * When you purchase a Plan at a Partner Store or through our website. * When you register your Device for a Plan. * When you fill out forms on our website (e.g., “Get a Quote,” “Contact Us”). * When you initiate or follow up on a Repair Request. * When you communicate with our customer service team via phone, email, or in-person at a Partner Store. * When you participate in surveys, promotions, or provide feedback.

3.2. Automatically through Technology: * As you navigate and interact with our website, we use cookies, web beacons, and similar tracking technologies (see Section 5 below) to collect Usage Data and Technical Information. * Through our website analytics tools (e.g., Google Analytics) that collect aggregated and anonymized data about user behavior.

4. How We Use Your Information (Purpose of Processing)

We use the collected information for the following specific and lawful purposes:

4.1. To Provide and Manage Our Services: * Processing your Plan purchase and activating your coverage. * Registering your Device and linking it to your Plan. * Managing and facilitating your Repair Requests, including coordination with ASCs and logistics partners. * Providing in-person support at Partner Stores. * Delivering doorstep pickup and delivery services for repairs (where applicable). * Fulfilling our obligations under the terms of your purchased Plan.

4.2. Customer Support and Communication: * Responding to your inquiries, questions, and requests efficiently. * Providing updates on your Repair Request status. * Sending important service-related notifications, Plan expiry reminders, and policy changes. * Addressing any grievances or disputes.

4.3. Service Improvement and Personalization: * Analyzing usage patterns to understand how our website and services are used, identify areas for improvement, and enhance user experience. * Developing new features, plans, and services based on customer needs and market trends. * Personalizing your experience on our website and in communications, where appropriate.

4.4. Marketing and Promotional Activities (with Consent): * Sending you promotional offers, news, and updates about Mobicure Solution’s products and services, but ONLY if you have provided your explicit consent (opt-in). * Conducting market research and analysis to better understand our customer base. * You have the right to withdraw your consent for marketing communications at any time.

4.5. Fraud Prevention and Security: * Verifying your identity and the authenticity of your Device and Repair Requests to prevent fraud and unauthorized access. * Monitoring our systems for security breaches and protecting against malicious activities. * Investigating suspicious activities or potential violations of our Terms and Conditions.

4.6. Legal and Regulatory Compliance: * Complying with applicable Indian laws, regulations, legal processes, and government requests (e.g., responding to court orders, subpoenas). * Enforcing our Terms and Conditions and other agreements. * Protecting the rights, property, or safety of Mobicure Solution, our customers, or the public. * Maintaining necessary records for audit and compliance purposes.

5. Cookies and Tracking Technologies

Our website utilizes “cookies” and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze site traffic, and understand user behavior.

5.1. What are Cookies? Cookies are small text files placed on your device (computer, tablet, mobile phone) when you visit a website. They allow the website to remember your actions and preferences over time.

5.2. How We Use Cookies: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., maintaining session information). * Performance/Analytics Cookies: Collect information about how visitors use our website (e.g., which pages are most popular, error messages). This helps us improve website performance and user experience. We may use third-party analytics services like Google Analytics for this purpose. * Functionality Cookies: Remember your choices and preferences (e.g., language selection) to provide a more personalized experience. * Marketing/Targeting Cookies (with Consent): Used to deliver advertisements more relevant to you and your interests. These are typically placed by third-party advertising networks with our permission.

5.3. Your Choices Regarding Cookies: You have the ability to control and manage cookies through your web browser settings. Most browsers allow you to: * View what cookies are stored on your device. * Delete cookies individually or all at once. * Block third-party cookies. * Block cookies from specific sites. * Block all cookies. Please note that disabling certain cookies may affect the functionality and your experience of our website. For more information on how to manage cookies, refer to your browser’s help documentation.

6. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following circumstances and with strict adherence to data protection principles:

6.1. With Authorized Service Centers (ASCs): * We share necessary Device information and Repair Request details with ASCs to facilitate the assessment, diagnosis, and repair of your Device’s screen. This is integral to providing our service.

6.2. With Retail Partner Stores: * We share relevant customer and Plan details with the Partner Store where you purchased your Plan to enable them to provide in-person support, assist with Repair Request initiation, and maintain a record of your service.

6.3. With Third-Party Service Providers: * We engage trusted third-party service providers to perform functions on our behalf, such as: * Payment Gateways: For secure processing of Plan Fees. * Logistics and Courier Services: For doorstep pickup and delivery of Devices. * IT and Cloud Hosting Providers: For website hosting, data storage, and infrastructure support. * Analytics Providers: To help us analyze website usage (e.g., Google Analytics). * Customer Support Platforms: For managing customer interactions. * These service providers are contractually obligated to protect your information, use it only for the purposes for which it was disclosed, and comply with applicable data protection laws.

6.4. For Legal and Regulatory Reasons: * When required by law, court order, governmental regulation, or legal process. * To cooperate with law enforcement agencies or other governmental authorities. * To enforce our Terms and Conditions and other agreements. * To protect our rights, property, or safety, and the rights, property, or safety of our customers or the public. * In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the recipient agrees to adhere to this Privacy Policy.

6.5. With Your Explicit Consent: * For any other purpose not covered in this Policy, we will obtain your explicit consent before sharing your personal information with any third party.

7. Data Security and Retention

7.1. Security Measures: * We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures include: * Encryption: Using encryption technologies (e.g., SSL/TLS) for data in transit. * Access Controls: Restricting access to personal data to authorized personnel only, based on a “need-to-know” basis. * Secure Servers: Storing data on secure servers with appropriate firewalls and intrusion detection systems. * Regular Audits: Conducting periodic security assessments and vulnerability scans. * Employee Training: Training our employees on data privacy and security best practices. * While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7.2. Data Retention: * We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your Plan Term, to provide ongoing services, resolve disputes, comply with legal obligations (e.g., tax, accounting, consumer protection laws), and enforce our agreements. * Once your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Rights Regarding Your Personal Data

As a data principal under Indian data protection laws, you have certain rights concerning your personal information, subject to applicable legal limitations:

8.1. Right to Access: You have the right to request access to the personal data we hold about you. 8.2. Right to Correction/Rectification: You have the right to request the correction or updating of any inaccurate, incomplete, or outdated personal data we hold about you. 8.3. Right to Erasure/Deletion: You have the right to request the deletion of your personal data, subject to our legal obligations and legitimate business interests (e.g., retaining records for active plans, legal compliance). 8.4. Right to Grievance Redressal: You have the right to register a grievance with us regarding the processing of your personal data. 8.5. Right to Nominate: You have the right to nominate an individual who will exercise your rights under this Policy in the event of your death or incapacity. 8.6. Right to Withdraw Consent: Where we rely on your consent for processing your personal data (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 10. We will respond to your request in accordance with applicable laws.

9. Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Mobicure Solution. This Privacy Policy does not apply to such third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Grievance Officer and Contact Information

For any questions, concerns, requests, or to exercise your rights regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:

Grievance Officer: [Name of Grievance Officer, if applicable, otherwise use “Data Privacy Team”] Mobicure Solution Address: [Your Full Corporate Office Address, e.g., Office No. 123, Tower A, Sector 45, Gurugram, Haryana – 122003, India] Email: [Your Dedicated Privacy/Support Email Address, e.g., privacy@mobicuresolution.com or support@mobicuresolution.com] Phone: [Your Primary Phone Number]

We are committed to addressing your concerns promptly and transparently.

11. Changes to This Privacy Policy

Mobicure Solution reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make significant changes, we will post the revised Policy on our website with a new “Effective Date.” We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications constitutes your acceptance of the updated Privacy Policy.

BY USING OUR WEBSITE OR PURCHASING OUR PLANS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS PRIVACY POLICY.